Outsourcing business administration and management to another entity can be translated to the term managed services. This definition isn’t only attributed to IT because managed services can describe things such as marketing strategy or call centre services, but IT services are the most common.

A lot of organizations are not yet aware of the importance of IT managed services and their benefits despite their upcoming rise in the business world. Their exponential growth in the last years was valued in the market as close to $185.98 billion in 2019 and is projected to reach $356.24 by 2025.

IT managed services

Investing in technology will allow a boost in a company’s productivity and organisation. More and more companies are relying on external partners nowadays to manage their IT services. In today’s fast-paced business reality there is no time for mistakes or network downtime. Organisations must select the most fitting IT services partner in order to see a relevant improvement in business growth.

IT managed services will help a company control many IT needs from the business’s perspective. They will go beyond helpdesk support and proactively manage the IT system to ensure absolute efficiency and prevent any threats or downtime.

The right managed IT service provider will help a company with all types of tech support, and they will also have a team working night and day to ensure the client’s networks are online and safe. This partnership between partner and client will allow for stronger tech infrastructures.

Benefiting from IT managed services

Besides offering insight and keeping your company on the right track, IT services help free up the employee’s time so they’re able to be focused on the job they were hired for. A complete and qualified managed service adapts the offer to what the company requires, whether it is one person or an entire IT team.

With the growth of new technologies, new problems will arise which might become too troublesome for the existing IT team to solve. The immediate solution would be to hire new employees with newer skills, but this has a higher cost and there is an increasing shortage of IT professionals. IT managed services enable the company to hire an entire team of professionals at a lower monthly rate.

IT partners take a proactive approach to management which is a very important advantage to businesses. They monitor remotely, identify, diagnose, and solve certain situations before they become an actual problem. They increase customer satisfaction, lower security risks, improve network response times, and even bring more flexibility in adding new software and equipment.

Types of IT managed services

IT managed services can be required for different areas. By choosing the right IT service provider, companies can have their systems up and running quickly and focus on more important tasks than dealing with security breaches or other common technology problems that disturb company productivity.

When a client is looking for an IT managed services partner it’s imperative to strategize and ask the right questions. First, they should understand the different types of services and providers available and secondly, they must determine which of these can live up to their expectations.

There are several types of IT managed services. Some examples are Network and system monitoring; System design and upgrades; Security management; Backup and disaster recovery; Communications, support, and SaaS; Auditing and compliance; Analytics, and reporting.

IT services can be used to monitor the performance, quality, and downtime of an organization’s network via a Remote Monitoring and Management (RMM) platform. They can protect an organization against malware threats and provide key protection against cybercrime. Making sure the company’s data is safely stored and backed up is another one of their major roles.